mark j diaz Hi! I’m Mark, a Ph.D. student in Technology & Social Behavior at Northwestern University. I’m currently researching the role of trust in sociotechnical systems. My recent work has focused on civic technologies in low-income Chicago neighborhoods and I have become particularly interested in individuals’ trust in both ‘smart’, or data-driven, technological systems as well as in the institutions developing and introducing these new technologies.

I currently sit in the Collaborative Technology Lab where I am working with Darren Gergle. I have previously completed work on algorithmic age bias in sentiment analysis algorithms and studied interracial communication dynamics in online collaboration.

Before beginning my doctoral work, I worked in Accenture Tech Labs developing virtual reality mobile applications and worked as a research assistant and virtual reality programmer studying identity in the Virtual Human Interaction Lab with Jeremy Bailenson at Stanford University (VHIL).